At Derschutze, customer satisfaction is very important to us. If you’re not completely happy with your purchase, we’re here to help. Please read our refund and returns policy carefully.
1. Return Eligibility
You may return or exchange items within 14 days of receiving your order, provided the following conditions are met:
- Items must be unused, unwashed, and in original condition
- All tags and packaging must be intact
- Items must be returned with the original receipt or proof of purchase
2. Non-Returnable Items
The following items cannot be returned or refunded:
- Gift cards
- Sale or clearance items (unless defective)
- Underwear or socks (for hygiene reasons)
- Custom or personalized orders
3. How to Initiate a Return
To request a return, please contact our customer support team at:
Email: [Insert your support email]
Subject: Return Request – Order #[Your Order Number]
Please include your order number, the reason for the return, and any relevant photos (if the item is damaged or defective).
We will respond within 2–3 business days with return instructions.
4. Return Shipping
- Return shipping costs are the responsibility of the customer, unless the item was received damaged or incorrect.
- We recommend using a trackable shipping service or purchasing shipping insurance.
5. Refunds
Once your return is received and inspected, we will notify you via email about the approval or rejection of your refund.
- Approved refunds will be processed within 5–7 business days
- The refund will be issued to your original payment method
- Shipping costs are non-refundable
6. Exchanges
We only replace items if they are defective or damaged. If you need to exchange for the same item, email us at [Insert your support email] with a photo and details.
7. Late or Missing Refunds
If you haven’t received a refund yet:
- Double-check your bank account
- Contact your credit card company or bank—it may take some time before the refund is officially posted
- If you’ve done all of this and still haven’t received your refund, please contact us